COURSE OVERVIEW

Problem Solving and Decision Making presents a structure, process and tools to help you solve problems and make decisions. This course is about proactively attacking problems and making timely decisions, that help you solve work problems and make decisions to bring value to your company and your customers. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life as well.

Course objectives:

By the end of this training course participants will be able to:

• Apply a systematic process to creatively solve problems and make right decisions that support the business.
• Use methods and tools to discover the underlying causes of a problem.
• Use brainstorming, Imagination, and several other creative thinking techniques to generate possible solutions to the problem.
• Identify the best choice from various options and address “group think.”
• Develop team synergy in Solving Critical Problems using Creative & Innovative approaches.
• Apply Cost Benefit Analysis using proven models.
• Create an Action Plan to implement the appropriate solution.

• “Think in New Boxes” using a variety of Creative and Innovative tools and techniques to achieve breakthroughs .
• Utilize Innovative  Design Thinking Principles to solve “ wicked problems “